Dispute resolution

Marketstro strives to offer a seamless and user friendly experience both on the website and off the website. However disputes between customers and sellers and/or Marketstro will occasionally occur.

This policy provides guidance to customers on how to report issues or complaints and resolve disputes.

To report an issue or complaints, kindly reach out via;

 info@marketstro.com

+234 808 797 0293

Or any of our social media platforms.

After you report an issue, we will record the following information for purposes of keeping you updated and tracking the issue;

• your name and contact details
• the nature of the issue
• Issue a reference number for the complaint for tracking purposes.
• Send you regular email updates on the steps taken to resolve the issue in the event that it is not resolved upon first contact.
• Notify you via email once the matter has been resolved and seek your confirmation of your level of satisfaction with resolution.